PCI Compliance

PCI DSS (Payment Card Industry Data Security Standard) compliance is required for all merchants processing credit card payments through TSYS. As a Level 1 PCI DSS-certified provider, partners with MaxPCI to offer merchants a free, streamlined compliance process.

Although is PCI compliant, merchants are required to validate their own PCI compliance annually by completing the necessary assessments and certifications because:

• It's required by card networks for any business handling credit card data
• Merchants can be held liable for data breaches or fraud if they are not PCI-compliant
• Some payment processors charge higher transaction fees to non-compliant merchants
• Non-compliance can result in fines ranging from $5,000-$100,000 per month
• In extreme cases, merchants can lose the ability to process credit card payments altogether

MaxPCI Platform

MaxPCI provides merchants with:

• Monthly enrollment, account setup information, and reminder emails to renew compliance
• A free online tool to complete a PCI Self-Assessment Questionnaire (SAQ)
• Network vulnerability scanning
• Dedicated support via phone, chat, and email

Accessing MaxPCI

Merchants will receive a welcome email from MaxPCI or their ISV with information about accessing MaxPCI including their username and a temporary password. Once they receive their login credentials merchants can sign into the MaxPCI portal and set a new password.

Support Contact Information

Support is available Monday-Friday, 9AM-6PM EST.

• Login: https://maxpcicomply.com/login (opens in a new tab)
• Email: [email protected]
• Phone: 800-803-8515

Communication Options

MaxPCI offers two communication options: partner-managed and MaxPCI-direct.

Partner-Managed Communication

Partners can choose to manage all PCI-related communications themselves to:

• Maintain consistent branding
• Control merchant messaging
• Handle compliance tracking directly

Partner-managed communications are recommended for partners who want full control over how they communicate with their customers.

MaxPCI-Direct Communication

MaxPCI handles all compliance-related communications, allowing merchants to receive automated enrollment emails and reminders under MaxPCI branding. Partners are mentioned in the communications, but are not responsible for managing them. is never exposed to merchants.

Alternative Compliance Submission

Merchants who have completed PCI compliance through another vendor can upload their Certificate of Compliance to MaxPCI, including SAQ information and scan results if required.