Reporting

preconfigured reports help you manage business operations and reconcile account activity. Use the table below to identify the most suitable report for your specific task.

TASK	SUGGESTED REPORT
View payment activity Analyze payment failures	Payments
View all fees applied to the merchant account View fees that have not yet been billed	Merchant Fees
Reconcile a payout View details for multiple payouts View merchant fees billed	Payouts
View dispute activity Analyze dispute win rates	Disputes
View summary of a merchant's processing activity Compare processing activity across merchants	Processing Summary
Analyze interchange costs Optimize merchant pricing	Interchange Details

Generate a Report

Dashboard API

To download a preconfigured report via the Dashboard:

Navigate to the Reports page
Locate the report you wish to download
Click the Generate Report button
Select the merchant, date range, and metadata fields, if applicable
Click the Generate Report button
Click the Download icon once the report has completed downloading

Reports are downloaded in the user's local timezone.

FAQ

How do I reconcile a merchant payout?

Payouts can be reconciled directly in the Dashboard or using a CSV report.

Reconcile using the Dashboard

Navigate to the Payouts page
Select the payout you want to reconcile
Review transactions associated with the payout

Reconcile using a CSV report

Generate a Payout report
Open the CSV file (assuming you are using Excel for the following steps)
Select the Custom Sort option
Sort by payout ID, followed by source ID
Review transactions associated with the payout

Are partner commission reports available in the Dashboard?

Partner commission reports are not currently available in the Dashboard. For more details, refer to our Commissions guide.

How do I determine whether a payment has been batched?

The batch status is not currently exposed in the Dashboard or API. To determine the batch status manually, you can compare the captured_at property of a charge with the most recent batch time.

const capturedAt = new Date(charge.captured_at);

const now = new Date();

// Note: we need this conditional to deal with charges that occur between 11:59PM
// and 12:00AM
const batchTime = now.getUTCHours() === 18 && now.getMinutes() === 59 ? (
  new Date()
    .setUTCHours(18, 59, 0, 0) // 18:59:00 represents an 11:59 EST batch time
) : (
  new Date()
    .setDate(now.getDate() - 1)
    .setUTCHours(18, 59, 0, 0)
);

const hasBatched = capturedAt > batchTime;

How do I retrieve all transactions associated with a single payout via the API?

To retrieve all transactions associated with a single payout, use the List all Balance TransactionsAPI endpoint and pass the payout_id in the query parameters.

Disputes Commissions