Refunds
When processing a refund, dynamically determines whether to issue a refund or void the payment based on the payment’s batch status. If the payment has already been batched, a refund will be processed. If the payment has not been batched, it will be voided, effectively reversing the authorization.
When issuing a refund, please keep in mind:
- The refund amount cannot be greater than the original charge amount
- Partial refunds cannot be issued before the payment has been batched and settled
- For ACH and EFT payments, a refund greater than $500 may require risk review
Issue a Refund
To issue a refund:
- Navigate to the Payments page
- Select the payment you wish to refund
- Click the Issue Refund button
- Enter the refund amount and reason
Refund-Related Fees
Refunds incur an additional transaction fee, as well as any fees associated with the original charge. In contrast, voided payments do not incur additional fees and any fees related to the original charge are reversed.