Terminal Readers

Printed receipts can be configured directly from the Payments app on the PAX terminal reader.

Disable or enable Customer/Merchant printed receipts

1. Turn on the terminal reader by pressing and holding the power button for 3-5 seconds
2. Open the Handpoint Payments App
3. Select the Settings icon
4. Select “Printing Options”
5. Toggle “Automatic Printing” on or off

Update the font size on printed receipts

1. Turn on the terminal reader by pressing and holding the power button for 3-5 seconds
2. Go to the Device Settings (password: pax9876@@ or 9876)
3. Select “Display”
4. Select “Font Size”
5. Select the desired size

Updating the font size will impact the font size on the device and on printed receipts.

Change the printer roll in the PAX A920 or A920 Pro

The PAX A920 includes a built-in printer for printing receipts with a thermal paper roll. To change the printer roll:

1. On the back of the terminal reader, pull down the paper lid release lever and take the whole lid casing away
2. Remove the paper roll
3. Insert the new thermal paper roll into the slot with the glossy side of the paper facing outward at the top
4. Pull out approximately 2 inches of the paper and close the lid securely until it snaps into place
5. Tear off any excess paper

Now your card reader is ready to produce receipts after a transaction

Change the printer roll in the PAX A80

The PAX A80 includes an in-built printer for printing receipts with a thermal paper roll. To change the printer roll:

1. On the top of the terminal reader, pull out the paper lid release lever (towards the front) and open the lid casing
2. Remove the paper roll
3. Insert the new thermal paper roll into the slot with the glossy side of the paper facing outward at the top
4. Pull out approximately 2 inches of the paper and close the lid securely until it snaps into place
5. Tear off any excess paper

To connect a PAX A920, A920 Pro, or A80 terminal reader to WiFi or iPhone hotspot

1. Turn on the terminal reader by pressing and holding the power button for 3-5 seconds
2. Use the touch screen to bring the settings bar down from the top of the screen; pull it all the way down until the settings appear in full with icon names
3. Select the toggle switch to enable Wi-Fi
4. Choose the desired Wi-Fi network or iPhone hotspot
5. Enter the Wi-Fi password (case sensitive)

Tips for connecting to iPhone hotspot

Terminal readers typically operate on 2.4GHz Wi-Fi, whereas iPhone hotspots usually run on 5.0GHz. To enable the terminal reader to detect and connect to a iPhone hotspot, ensure that the Maximize Compatibility setting is activated in the iPhone's Personal Hotspot settings.

To enable Maximize Compatibility on the iPhone hotspot:

1. Access the iPhone's Settings
2. Tap on Personal Hotspot
3. Ensure that the Maximize Compatibility option is switched to On

To install and configure a mini-SIM in your PAX A920 or A920 Pro terminal reader:

1. Insert the mini-SIM

1. Locate the battery cover slide latch on the back of the card reader
2. Push the latch to the right and open the battery cover
3. Remove the battery case by lifting it from the bottom
4. Take out the battery by lifting it from the bottom
5. Insert the SIM card into the SIM1 card slot on the left-hand side of the terminal

2. Enable cellular connectivity

1. Turn on the terminal reader and access the settings (password: pax9876@@ or 9876)
2. Select More and then tap Cellular Networks
3. Check the box near Data roaming

3. Configure preferred network settings

1. Access the terminal reader settings (password: pax9876@@ or 9876)
2. Navigate to Wireless->Networks->Mobile Networks
3. Tap Preferred Network Type and select 4G Preferred
4. Ensure 3G/4G is not selected as the primary network in the terminal settings

4. Verify SIM APN settings

1. Access the terminal reader settings (password: pax9876@@ or 9876)
2. Navigate to Wireless->Networks->Mobile Networks
3. Select Access Point Names
4. Confirm that the SIM APN settings are correctly configured

Recommendations for using mini-SIMs

• Ensure the SIM card has an active data plan to facilitate transaction processing.
• If WiFi connectivity is unreliable, disconnect from WiFi to prioritize the SIM card for a stronger connection. PAX terminal readers default to WiFi if available.

Your PAX devices uses two types of passwords for different purposes:

PAX terminal reader password

The terminal reader password is required to configure key terminal reader settings, such as Wi-Fi. This is a default password set by the manufacturer and cannot be changed by the merchant.

The default terminal reader password is either pax9876@@ or 9876.

Handpoint Payment App password

When activating the Handpoint Payment App for the first time, merchants are prompted to create a 4-digit passcode for the app.

To change your Handpoint Payment App password:

1. Tap the Settings cogwheel in the Payments App
2. Select “Security Options”
3. Update your password

If you forget your password, contact for assistance.

If you have a firewall filtering traffic, please whitelist the following URLs and IP addresses to ensure proper connectivity. If no firewall is in place, no action is required.

• gw1.handpoint.com: port 443
• gw2.handpoint.com: port 443
• gw3.handpoint.com: port 443
• gw4.handpoint.com: port 443
• tm.handpoint.com: port 443
• cloud.handpoint.com: port 443
• hipos.handpoint.com: port 443
• express.handpoint.com: port 443
• merchant.handpoint.com: port 443
• txnfeed.handpoint.com: port 443
• network.handpoint.com: port 443
• 3.14.9.119: port 88 (PAX OS OTA services)
• supl.google.com/: port 7275 (GPS assistant location for high precision positioning)
• *.izatcloud.net/: port 80 (GPS chipset firmware)
• *.paxstore.us: ports 80, 443 (PAXStore US services)
• *.amazonaws.com: port 443 (PAXStore cloud file service)
• *.paxsaas.com: port 8089 (Airviewer server and cloud messaging)
• rki.pax.us: port 33519 (Remote Key Injection)
• *.qq.com: port 443 (GPS geo-location services)

Occasionally, you may need to activate the developer terminal reader. Integrations team will send you an Activation Code. If you have not received an activation code for your terminal reader, please contact us at .

Steps to activate a terminal reader

Before activating the terminal reader, ensure it is connected to WiFi. Once connected, follow these steps:

1. Select the Star menu (located at the bottom-left corner of the homescreen)
2. Use the down arrow to navigate to the next screen of menu items
3. Select 6. Download Package
4. When prompted, the screen will display “Enter EPI ID” Enter the Activation Code as follows:
   1. Input the Activation Code (also referred to as the EPI ID) and tap OK
   2. After tapping OK the terminal reader will begin downloading the software and provisioning the device
   3. This process may take a few seconds to complete
5. Once activation is complete, the terminal reader will display “Waiting... Valor Connect”

Valor terminal readers are set to automatically close the daily batch at 7:30 PM EST. For this process to occur, the terminal reader must be turned on and connected to the internet at that time. Failing to meet this condition will prevent the batch from closing automatically, potentially missing the cutoff for next-day funding and causing delays in receiving funds.

Recommendations:

• Keep your terminal reader on and plugged in overnight to ensure it remains online during the auto-batch time of 7:30 PM EST.
• If your terminal reader cannot remain on during the auto-batch time, you will need to manually batch it at the end of each day. Refer to the instructions in this article for step-by-step guidance on performing a manual batch.

The charging port is located on the left side of the terminal reader. When charging properly, the orange light next to the charging port will stay on. If the orange light does not stay on, the terminal reader is not charging properly and you should try using a different charger.

Charging recommendations

• Use the charging cable that the terminal reader came with
• Charge the terminal reader whenever possible, as the battery drains quickly
• Check that the orange light stays on while charging

To connect to WiFi or iPhone hotspot

1. Disconnect from Valor Connect mode
2. Select the Star menu (located at the bottom-left corner of the homescreen)
3. Select 2. Comm Config
4. Select 1. Wifi
5. Choose the desired Wi-Fi network or iPhone hotspot
6. Select Configure
7. Enter the Wi-Fi password (case sensitive)
8. Tap OK to confirm the password or Cancel to return to the previous screen
9. Select Connect

Tips for connecting to iPhone hotspot

Terminal readers typically operate on 2.4GHz Wi-Fi, whereas iPhone hotspots usually run on 5.0GHz. To enable the terminal reader to detect and connect to a iPhone hotspot, ensure that the Maximize Compatibility setting is activated in the iPhone's Personal Hotspot settings.

To enable Maximize Compatibility on the iPhone hotspot:

1. Access the iPhone's Settings
2. Tap on Personal Hotspot
3. Ensure that the Maximize Compatibility option is switched to On

Valor Connect enables merchants to initiate transactions from their point-of-sale and collect payments using a terminal reader. Always ensure the terminal reader is in Valor Connect mode when processing payments to streamline reconciliation. Payments made outside this mode will still be settled and paid to the merchant; however, they will not be reported on in the API or Dashboard, making reconciliation more challenging.

To accept card-present transactions, the terminal reader must be in Valor Connect mode. When the terminal reader is in this mode, the screen displays the message "Waiting… Valor Connect". This indicates that the terminal reader is ready to receive transactions from the point-of-sale.

Disconnect terminal reader from Valor Connect

To update the WiFi settings on the terminal reader, the terminal reader must first be disconnected from Valor Connect mode. To disconnect:

1. From the "Waiting… Valor Connect" screen, press the red X on the keyboard
2. Select Yes to disconnect from Valor Connect

Reconnect terminal reader to Valor Connect

To resume accepting card-present transactions, the terminal reader needs to be reconnected to Valor Connect. To reconnect:

1. From the main screen, tap the Star menu
2. Select 10. Start VC from the menu
3. Tap Yes to confirm
4. Allow a few seconds for the connection process to complete

Once successfully connected, the terminal reader screen will display "Waiting… Valor Connect".

To manually batch a terminal reader:

1. Disconnect from Valor Connect mode
2. Select the Star menu (located at the bottom-left corner of the homescreen)
3. Select 2. Settlement
4. Enter the password (last 4 digits of your activation code)
5. Select Yes on the confirmation prompt

The terminal reader will now attempt to:

• Settle the current batch
• Print a Batch Summary
• Print a Batch Closed confirmation

Once the payments have been batched, reconnect to Valor Connect to continue collecting payments.

1. Tap the the Main menu (three horizontal lines, located at the bottom of the homescreen)
2. Select 2. Host Utility
3. Enter the password (last 4 digits of your activation code)
4. Select 1. Reset Terminal
5. Enter the Valor master password: 82567729
6. Select No to retain the local database; if you intend to clear the Wi-Fi settings while resetting, choose Yes instead

If you have a firewall filtering traffic, please whitelist the following URLs and IP addresses to ensure proper connectivity. If no firewall is in place, no action is required.

• txnlive.valorpaytech.com: port 6789
• 52.3.127.186
• 54.196.180.136
• 52.205.40.220