Manage Merchants
Dashboard provides a centralized way to manage your merchant portfolio.
Merchant Account States
The merchant account status provides quick insight into the current state of a merchant's account, whether they are in the onboarding process or are an active merchant.
In the Dashboard, red statuses indicate information is being requested from the merchant, while purple statuses show the requested information has been submitted and is under review.
Onboarding Merchants
| STATUS | DESCRIPTION |
|---|---|
created | Merchant application has been created |
started | Merchant has begun filling out the application |
submitted | Merchant application has been submitted and is awaiting evaluation from Underwriting |
in review | Merchant application is under review; additional documentation may be requested |
rejected | Merchant application has been rejected by Underwriting |
withdrawn | Merchant application has been withdrawn |
Active Merchants
| STATUS | DESCRIPTION |
|---|---|
active | Merchant account is fully operational with all capabilities active |
partially active | Certain account capabilities are active while others are under review (e.g., card is active, bank-to-bank is in review) |
account review | An account review has been conducted, and additional information is requested to prevent future processing disruptions |
funding hold | Funding restrictions are in place for one or more capabilities |
disabled | Merchant account has been disabled due to suspension or termination |
Manage Merchant Details
View processing details
To view a merchant's processing details, including MCC, statement descriptor, and billing schedule:
- Go to Merchant Management > Merchants
- Select a merchant
- Click on the Processing Details tab
Update business details
To update business details such as the business address or bank account, contact .
When updating a bank account, include a voided check or a signed bank letter for the new account with the request. Ensure the bank account name matches either the DBA or the legal name of the business.