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Merchants
Onboard Merchants

Merchant Onboarding

Onboard new merchants through hosted application or build a custom onboarding experience using the OnboardingAPI. To determine which option is best for you, review our onboarding integration options.

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Boarding merchants to TSYS via API is not currently supported. API support is expected in Q1 2025.

Onboard New Merchant

The merchant onboarding process can be fully managed through the Partner Dashboard.

Create merchant application

Applications created through the Dashboard utilize the -hosted merchant application. To create a merchant application:

  1. Navigate to Merchant Management > Merchants and click the Add Merchant button
  2. Enter the business name and business owner’s email
  3. Select the region, payment methods, and merchant pricing
  4. Click the Add Merchant button

Pre-fill merchant application (optional)

Merchant applications with the created or started status can be pre-filled and edited on behalf of the merchant. To edit the merchant application:

  1. Navigate to Merchant Management > Merchants and select the desired merchant
  2. Navigate to the Merchant App tab and click the Edit button
  3. Edit the respective fields and click the Save and Continue button
  4. Click Done Editing

Share merchant application

To share the merchant application with a business representative:

  1. Navigate to Merchant Management > Merchants, locate the merchant, and click the Share icon
  2. Enter the business representative’s email address
  3. Click the Copy URL or Share Via Email button

Once shared, the merchant will be navigated to the -hosted application.

Complete merchant application

The business owner will be required set up a merchant account, fill out the merchant application, and upload any required documentation.

To monitor the progress of a merchant application:

  1. Navigate to Merchant Management > Merchants and select the desired merchant
  2. Navigate to the Merchant App tab

Merchant Application States

STATUSDESCRIPTION
createdMerchant application has been created
startedMerchant has begun filling out the application
submittedMerchant application has been submitted and is awaiting evaluation from Underwriting
activeMerchant has been approved to process payments
disabledMerchant account has been disabled due to suspension or termination
in_reviewMerchant application is under review; additional documentation may be requested
rejectedMerchant application has been rejected by Underwriting
withdrawnMerchant application has been withdrawn

Manage Merchant Applications

View application

To view a merchant application in the Dashboard:

  1. Navigate to Merchant Management > Merchants**
  2. Select the desired merchant
  3. Click the Merchant App tab

Delete application

Merchant applications can only be deleted if the application has not yet been submitted. To delete a merchant application via the Dashboard:

  1. Navigate to Merchant Management > Merchants**
  2. Select the desired merchant
  3. Click the Trash icon
  4. Select the Delete Application button

FAQ

Does support multi-location merchants?Yes, merchant users can manage multiple accounts with a single login. To grant a user access to multiple accounts, simply use the same email address when inviting them to each account. Once the user logs in, they will be able to seamlessly toggle between accounts.
How do SSN and TIN requirements vary across business types?

The applicant SSN (Social Security Number) and business TIN (Tax Identification Number) requirements for merchants submitting a payment processing application can vary depending on the type of business they are operating.


Sole Proprietorship
  • Applicant SSN is required
  • Business TIN is required, but the applicant may use their SSN as the TIN

Partnership
  • Applicant SSN is required for all partners
  • Business TIN is required for the partnership

Limited Liability Company (LLC)
  • Applicant SSN is required for all members with more than 25% ownership
  • Business TIN is required for the LLC

Corporation
  • Applicant SSN is required for all owners with more than 25% ownership
  • Business TIN is required for the corporation

Non-profit Organization
  • For Paysafe applications, the applicant SSN is not required, wehereas for TSYS applications, the applicant SSN is required.
  • Business TIN is required for the non-profit organization