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Merchants
Merchant Pricing

Merchant Pricing

Merchant pricing is managed using pricing templates which serve as a repository of pricing information for a specific payment method. All customizable fees within a pricing template are subject to a revenue share as detailed in the Commissions guide.

Configure Merchant Pricing

Create pricing template

The minimum threshold for input values is set to equal the partner's buy-rate. Partners are prevented from setting fees below the buy-rate, except for monthly account fees and monthly minimum fees. If merchant pricing needs to be set below the partner's buy-rate, please email .

To create a new pricing template:

  1. Navigate to Merchant Management > Pricing Templates
  2. Click the Create Template button
  3. Select the payment method type (card-not-present, card-present, direct debit)
  4. Click the Enter Pricing Template Details button
  5. Enter the template nickname, fee type, currency, and fee details
  6. Click the Review Pricing Template button
  7. After reviewing, click the Submit button

Once the pricing template is created and the status is active, it can be applied to new or existing merchants.

Apply pricing template to merchant

New merchants

The pricing template will need to be supplied before the merchant application is signed and submitted. If the application is created through the Dashboard, the pricing template will need to be selected at application creation. Refer to our Onboarding guide for more details on the merchant onboarding process.

Existing merchants

To update an existing merchant's pricing, email with the desired pricing template to be applied.

Fees for Card Payments

Merchants processing card payments can be set up on a flat-rate or interchange+ model.

Flat-rate model

The flat-rate pricing model involves a fixed discount rate and transaction fee that merchants pay on every transaction.

Interchange+ model

The interchange+ model includes three main components:

  • Interchange fees: These are the fees charged by the card-issuing banks and are paid to the card issuers. The rates vary depending on the type and brand of card used (e.g., Visa, MasterCard, etc.), the category of the merchant, and the specifics of the transaction (e.g., in-person, online).
  • Pass-through fees: These are fees charged by the card networks (e.g., Visa, MasterCard, etc.). Like interchange fees, they vary by the network.
  • Markup: This is the only component of the interchange+ model that is customizable and commissionable. When creating a pricing template, the markup is split out as the discount rate and transaction fee.

Customizable fees

The table below details all fees that can be customized for merchants processing card payments. Depending on the payment method selected when creating a pricing template (card-not-present vs card-present), some fee options may be unavailable.

ℹ️
For TSYS merchants, unique pricing for Amex payments is not currently available.
FEE TYPEDESCRIPTIONBILLING TRIGGER
Processing Fees
Discount rateCharged every time a charge is processed, unless voided.Payment settles
Transaction feeCharged every time a charge or refund is initiated.Payment initiated
Dispute Fees
Retrieval feeCharged when a customer's bank requests additional information in order to verify a transaction.Dispute status = warning_needs_response
Chargeback feeCharged when a transaction is formally disputed by the customer.Dispute status = needs_response
Reversal feeCharged when a dispute is reversed and funds are returned to the merchant.Dispute status = won
Account Fees
Monthly account feeMonthly fee for maintaining a merchant card account.Last day of the month
Monthly minimum feeFee reflecting the minimum monthly charge a merchant must meet in card fees.If total monthly fees are below the set minimum
Bank account change feeCharged when a merchant updates their bank account information.Bank account information is updated
Other Fees
Card Account Updater feeCharged when card information is successfully updated using the Card Account Updater service.Card information is updated successfully
Monthly device feeMonthly fee for maintaining a terminal. This fee is specific to card-present payments.Last day of the month

Fees for Bank-to-Bank Payments

Merchants processing bank-to-bank payments are set up on a flat-fee model, where a fixed transaction fee is applied to each payment.

Customizable fees

The table below details all fees that can be customized for merchants processing bank-to-bank payments.

FEE TYPEDESCRIPTIONBILLING TRIGGER
Transaction feeCharged each time a bank-to-bank payment is initiated.Payment initiated
Return feeCharged when a bank-to-bank payment is rejected.ACH status = returned
Account Fees
Monthly account feeMonthly fee for maintaining a merchant ACH/EFT account.Last day of the month
Monthly minimum feeFee reflecting the minimum monthly charge a merchant must meet in bank-to-bank fees.If total monthly fees are below the set minimum

Manage Merchant Pricing

Create pricing template

The minimum threshold for input values is set to equal the partner's buy-rate. Partners are prevented from setting fees below the buy-rate, except for monthly account fees and monthly minimum fees. If merchant pricing needs to be set below the partner's buy-rate, please email .

To create a new pricing template:

  1. Navigate to Merchant Management > Pricing Templates
  2. Click the Create Template button
  3. Select the payment method type (card-not-present, card-present, direct debit)
  4. Click the Enter Pricing Template Details button
  5. Enter the template nickname, fee type, currency, and fee details
  6. Click the Review Pricing Template button
  7. After reviewing, click the Submit button

Edit pricing template

Only the nickname of a pricing template can be edited. To edit the nickname:

  1. Navigate to Merchant Management > Pricing Templates
  2. Select the pricing template you wish to edit
  3. Click on the Edit icon next to the pricing template nickname
  4. Update the nickname
  5. Click on the Checkmark icon to save the new nickname

Archive pricing template

A pricing template can only be archived if it is not actively associated with any merchants. To archive a pricing template:

  1. Navigate to Merchant Management > Pricing Template
  2. Select the pricing template you wish to archive
  3. Click the Archive Pricing Template button

View merchant pricing

To view an existing merchant's pricing:

  1. Navigate to Merchant Management > Merchants
  2. Select the respective merchant
  3. Click on the Processing Details tab
  4. Refer to the Pricing card

Update merchant pricing

To update an existing merchant's pricing, email with the desired pricing template to be applied.

Pricing States

Pricing templates

STATUSDESCRIPTION
pendingThe pricing template is being processed.
activeThe pricing template can be used to onboard new merchants and update pricing for existing merchants.
archivedThe pricing template cannot be used to onboard new merchants or update pricing for existing merchants.

Merchant pricing

STATUSDESCRIPTION
pendingThe merchant's pricing is in the process of being updated. The merchant is not yet being billed according to the shown pricing.
activeThe merchant is actively being billed according to the shown pricing.