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White-Label

White-Label

Partners can white-label to maintain brand consistency across the merchant journey. White-label settings are applied across all product areas, ensuring zero break-through interactions.

White-Label Settings

The table below outlines all customizable white-label settings.

CONFIGURATIONDESCRIPTION
SubdomainThe Dashboard, merchant application, and payment links are hosted on your custom subdomain. Transactional emails are sent from the paymentsonline.io domain.
Logos
Light mode logoThe light mode logo is used against light backgrounds, such as the merchant application and transactional emails.
Dark mode logoThe dark mode logo is used against dark backgrounds, such as the sidebar navigation in the Dashboard.
Brand Colors
Primary colorThe primary color is used for the sidebar navigation in the Dashboard. A darker color is recommended for optimal contrast.
Accent colorThe accent color is used for buttons, hyperlinks, and icons against light backgrounds. A darker color is recommended for optimal contrast.
Merchant Support Details
Support phoneThe merchant support phone number is exposed in the Dashboard. If a phone number is not provided, will be used.
Support emailThe merchant support email is exposed in the Dashboard and transactional emails. If a support email is not provided, will be used.
Help centerThe merchant help center is exposed in the Dashboard and transactional emails. If a merchant help center is not linked, will be used.

Manage White-Label

White-label settings can be easily managed through the Partner Dashboard. You can:

  • Configure white-label settings
  • Access the white-labeled Dashboard
  • Preview a white-labeled transactional email

Configure white-label settings

Only Owner and Admin users can edit white-label settings.

To configure your white-label settings:

  1. Navigate to Account > White-Label
  2. Click the Manage White-Label button and select Edit Settings
  3. Customize your subdomain, brand colors, support details, and upload your logos
  4. Click the Save button

Preview white-labeled Dashboard

The white-labeled Dashboard is also accessible to anyone by entering the white-labeled domain into a web browser.

To preview your white-labeled Dashboard:

  1. Navigate to Account > White-Label
  2. Click the Manage White-Label button and select Preview Dashboard
  3. Login using your credentials

Preview white-labeled transactional emails

To preview a white-labeled email:

  1. Navigate to Account > White-Label
  2. Click the Manage White-Label button and select Preview Email

FAQ

The white-label settings have been saved, but they're not reflecting in the Dashboard or email previews. How do I troubleshoot this?For white-label settings to be applied, a custom subdomain, logos, and colors must be provided. Double check that each item was provided and update if not.