Processing Error Codes

Everything you need to know about error codes and how to resolve them.

These are some processing error codes that you may encounter during your payments journey with Tilled. In the event that you encounter any of these error codes, the error code library is available to provide more information. The initial description of each error code includes information about that error code as well as a solution. However, you can contact [email protected] if you have any additional questions.

Error Code Error Message Solution
INSUFFICIENT_FUNDS There are insufficient funds on the card to complete the transaction. A different payment method must be used by the customer
AVS_CHECK_FAILED Due to a failed AVS (Address Verification System) check, the card was declined. The address you enter during the checkout process must match the billing address on your credit card
GENERIC_DECLINE The card was declined for an unidentified reason. For more information, the customer should contact their bank
CALL_ISSUER See GENERIC_DECLINE For more information, the customer should contact their bank
EXPIRED_CARD The expiration date has passed. The customer must use a different card
PICKUP_CARD This card may have been reported lost or stolen. The customer cannot use it to make a purchase. The customer needs to contact their card issuer for more information
INVALID_NUMBER The card number is invalid. The customer must try again using the correct card number
LIMIT_EXCEEDED The customer's balance or available credit limit on their card has been exceeded. The customer needs to contact their card issuer for more information
NOT_PERMITTED The payment is not allowed. The customer needs to contact their card issuer for more information
INCORRECT_CVC The CVC number is incorrect. The customer must try again using the correct CVC
SERVICE_NOT_ALLOWED See GENERIC_DECLINE The customer needs to contact their card issuer for more information
INVALID_EXPIRY The expiration date is invalid. The customer must try again using the correct expiration date
CARD_NOT_SUPPORTED This type of purchase is not permitted with the card. To confirm that their card can be used for this type of purchase, the customer needs to contact their card issuer
RESTRICTED_CARD See PICKUP_CARD The customer needs to contact their card issuer for more information
FRAUDULENT Tilled declined the payment because they believed it to be fraudulent. Avoid providing your customer with more specific details. Instead, advise the customer to get in touch with the card issuer for more information
PROCESSING_ERROR An error occurred while processing the card. Retry the payment. Try again later if it is still unable to be processed