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Processing Error Codes

Find out more about error codes and how to resolve them.

These are some processing error codes that you may encounter during your payments journey with Tilled. In the event that you encounter any of these error codes, the error code library is available to provide more information. The initial description of each error code includes information about that error code as well as a solution. However, you can contact [email protected] if you have any additional questions.

Error CodeError MessageSolution
INSUFFICIENT_FUNDSThere are insufficient funds on the card to complete the transaction.A different payment method must be used by the customer
AVS_CHECK_FAILEDDue to a failed AVS (Address Verification System) check, the card was declined.The address you enter during the checkout process must match the billing address on your credit card
GENERIC_DECLINEThe card was declined for an unidentified reason.For more information, the customer should contact their bank
CALL_ISSUERSee GENERIC_DECLINEFor more information, the customer should contact their bank
EXPIRED_CARDThe expiration date has passed.The customer must use a different card
PICKUP_CARDThis card may have been reported lost or stolen. The customer cannot use it to make a purchase.The customer needs to contact their card issuer for more information
INVALID_NUMBERThe card number is invalid.The customer must try again using the correct card number
LIMIT_EXCEEDEDThe customer’s balance or available credit limit on their card has been exceeded.The customer needs to contact their card issuer for more information
NOT_PERMITTEDThe payment is not allowed.The customer needs to contact their card issuer for more information
INCORRECT_CVCThe CVC number is incorrect.The customer must try again using the correct CVC
SERVICE_NOT_ALLOWEDSee GENERIC_DECLINEThe customer needs to contact their card issuer for more information
INVALID_EXPIRYThe expiration date is invalid.The customer must try again using the correct expiration date
CARD_NOT_SUPPORTEDThis type of purchase is not permitted with the card.To confirm that their card can be used for this type of purchase, the customer needs to contact their card issuer
RESTRICTED_CARDSee pickup_cardThe customer needs to contact their card issuer for more information
FRAUDULENTTilled declined the payment because they believed it to be fraudulent.Avoid providing your customer with more specific details. Instead, advise the customer to get in touch with the card issuer for more information
PROCESSING_ERRORAn error occurred while processing the card.Retry the payment. Try again later if it is still unable to be processed

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