You can view the reason the transaction failed by clicking the desired payment on the payments module in the console to view the payment record. On that page is a section called “Payment Details” where the explanation for the decline is shown.
Is it possible to apply a surcharge to credit card transactions?
Payment methods created with Tilled have a funding type included in the response card.funding property that can be used to determine whether or not the surcharge should apply. To apply the surcharge, calculate the new amount including the surcharge and update the payment intent.
To determine the payment method ’s funding type, you will need to create the payment method separately and before the confirmation of the payment intent via Tilled.js or API.
Is it possible to update the expiration date on credit cards?
At the moment, it is not possible to update a credit card's expiration date.
How long does it take to process a refund?
The status of a refund is typically updated around 7 a.m. ET. Refunds are processed the following business day unless they occurred after 5 p.m. ET.
What is the timeframe within which a Merchant can issue a refund for a transaction?
A refund must be issued within 12 months of the original transaction date.
Are partial refunds possible on payments that are not batched?
A partial refund is not possible until the charge has been batched. Charges from the current batch are processed automatically shortly after midnight ET. We propose that developers either initiate the partial refund after the midnight batch, for example, at 1 AM ET, to verify that all charges from the previous day have been successfully batched or cancel the payment by refunding the full amount and generating a new paymentIntent for the correct amount.
Is it possible to perform more than one capture with the same payment intent??
No, A payment intent can only be captured once even if the amount captured is less than the authorized amount.
What is the “Refund Platform Fee?” option when submitting a refund through the console?
This refers to the option to refund any platform fees that were taken along with the original transaction. If you are not currently leveraging platform fees to bill Merchants or allow Merchants to surcharge cardholders using platform fees, the option has no actual impact with either toggle option, but it is there if you ever decide to utilize platform fees in the future.
How can I use platform fees to monetize my payments?
Tilled allows partners to specify a platform_fee amount when creating a payment intent, which is a fee that is deducted from the user and directed to the partner. Consider it a per-transaction service fee that users pay to partners. Platform fees cannot be greater than the total payment amount less fees.
For example, if a customer makes a $10 payment to a merchant with a platform fee of $1.00, the merchant would receive $9 and the partner would receive $1.00.
For the sake of simplicity, this example ignores the merchant’s pricing.
How can I change a pricing template name?
You can change a pricing template's name by going to the specific pricing template's details page, and select the edit pencil button located to the right of the name.
What is Interchange and how is it Determined?
Interchange Fees are the costs associated with a particular transaction, as categorized by its interchange qualification. Each interchange qualification has specific requirements to be assigned a specific category and subsequent rate/fee. Qualification/categorization is done on a per-transaction basis, based on the card, transaction environment (such as card present, e-commerce, etc), and data included with the transaction. Each qualification will carry a percentage, or discount rate, and a per item fee.
What is Level 2 and Level 3 Interchange?
Level 2 and 3 Processing is available in B2B Transaction environments to help secure lower interchange rates. These rates are achieved by providing additional transaction level data to meet requirements as set by the card brands. This applies to corporate, purchasing, commercial, and government cards in a B2B or B2G environment.
Can Merchants have their fees billed monthly instead of daily?
Yes, the approval is subject to review with the risk team, but it is available.
Can domestic merchants take payments from international customers?
Yes, as long as the cardholder is authorized to make payments in the US/CAN.
What descriptor will appear on a customer's credit card statement?
The description submitted on the hosted onboarding form or via API (business_legal_entity.statement_descriptor) will show on a customer's credit card statement by default. The descriptor can be dynamically updated by including a string for the statement_descriptor_suffix in a payment intent.
The business_legal_entity.statement_descriptor value is NOT accessible once the onboarding application has been submitted._
How long does a card settlement or batch take?
The batch card settlement process ends a little before midnight EST.
A charge made on Monday at 8 p.m, for example, will be settled Monday night, just before midnight EST.
When do transactions settle each day?
At Midnight EST unless the Merchant account has Next Day Funding which batches at 4 p.m. EST each day.
What is the difference between Next Days Funding and “0 Days in Arrears” for funding times?
Next Day Funding has a batch time everyday at 4pm which allows transactions to settle and deposit into your bank account the following day. With “0 Days in Arrears” authorized transactions batch out at the Standard Midnight EST to settle 24 hours later. Funds are normally received within 2 business days of the original transaction date depending on your bank’s deposit time frame.
How long can an authorization stay on a card before it must either settle or decline?
Authorizations are generally valid for seven days.
When does an uncaptured payment intent expire?
Payment intents that have not been captured for seven days will be canceled.
Why would a transaction be Non-Qualified?
Transactions may fall to a non-qualified category for a variety of reasons. Some cards may default to a non-qualified rate, such as rewards or business cards. Some transactions may also downgrade to a non-qualified rate, either due to delayed settlement, or incorrect or missing data on the transaction. For most business categories, transactions must be settled within 24 hours in order to prevent downgrades. For Card Present Transactions, downgrades to non-qualified will also occur when a transaction is key entered and AVS is not provided or is incorrect. For Card Not Present transactions, downgrades will occur when AVS is omitted entirely.
Are Split Payouts possible?
Tilled supports split payouts in the form of platform fees attached to a payment intent, enabling split payouts between you, the partner, and the merchant account that generated the payment intent. Tilled does not allow split pay between multiple merchant accounts. For more information see the question on platform fees.
What steps can be taken to protect Merchants from fraud and chargebacks?
Merchants can take several steps to further protect themselves from fraud and chargebacks, from individual business security to additional due diligence on transactions. While there is no one-size-fits-all approach for Merchants, there are many ways a Merchant can stay confident in the security and validity of transactions they process. Read our guide to mitigating fraud and responding to chargebacks here.