Tilled accepts, Visa, Visa Debit, Visa Electron, MasterCard, Mastercard Debit, Maestro, American Express, Diners, Discover and JCB.
Diners, Discover, and JCB are not supported in Canada.
What is the difference between a charge and a payment intent?
A payment intent represents a payment's whole lifecycle, from initiation to completion or cancelation. Charges, on the other hand, occur at the singular point in the payment process when a transfer of funds is initiated.
Which countries does Tilled accept for payment processing?
Payments can be processed by any country unless that country is on our banned list. Please reach out to [email protected] for the complete list.
Is it possible to migrate my data from Stripe to Tilled?
Yes! For more information read our Stripe data migration guide here. If you are migrating from another payment processor, reach out to our team at [email protected] for more information.
What is the token migration process with Tilled?
Once the merchant has completed the application process, been approved and set up with a pricing template in the portal, the merchant will submit a request to their current processor to detokenize and send the encrypted PAN data directly to Tilled. They will require Tilled's PCI Attestation of Compliance which can be provided upon request. The legacy processor will also need Tilled's Public PGP Key Attester. Once the legacy processor has both of these items they can submit the encrypted PAN data along with any additional customer metadata to [email protected]. Once Tilled has received the files, we can map the card data and any associated metadata to the customer records.
Are my credentials for sandbox the same as for production?
No. Your credentials for production will differ from those you used in sandbox. Check that you are not utilizing the sandbox account id for production.
Can merchants be registered with just an SSN rather than a TIN?
If they are a sole proprietor, they should be able to use it. As a general rule, for the following business types:
Sole Proprietor/Sole Trader can use their SSN
LLC, Corporation, or LLP will need a Federal Tax ID
Charity will need 501c3
Does Tilled have a mobile app (Android / iOS) SDK?
Tilled does not currently have any mobile SDKs.
What are the required billing details for a payment method?
Depending on the type of payment method, different billing information is needed. The table below can be used to check that the information you are passing is accurate.