Account Management

Can I customize the merchant onboarding experience?

Why can’t I add a Merchant admin as a new user in the console?

What are the different user levels for production/Sandbox?

Are my credentials for sandbox the same as for production?

Is it possible to create a merchant account for a partner in production?

What are the most commonly requested materials for merchant accounts reviews pended during underwriting?

What if I am missing documents required for the underwriting process?

Who should be listed as the “Business Owner” on the merchant application for charities that have no owner or ownership percentage?

How do we update a Merchant’s bank account on their MID?

Where are the refunds on my downloaded payments report?